Practice Information Sheet
MedFirst Medical Centre
Shop 6, 37-43 Forest Road, Hurstville NSW 2220
Tenant Doctors residing in their suites:
Dr Belqees Omar
Dr Sanjay Zanak
Dr Wendy Qian
Dr Fauzia Rehan
Dr Tenzin Lhundup
Dr Ei Mon Mon Paing
Tel: 02 9587 8000 | Fax: 02 9587 5188
Email: info@medfirst.com.au
Hours: Please check here
Please find additional general information regarding our Practice and its services.
Billing Principles:
Doctors here set their own fees but have agreed to a framework. They mix bill, and all billings are at the discretion of the Doctor.
Care Plans, Standard Health Assessments will continue to be bulk billed.
You will be required to pay the whole fee upfront. Our Receptionist will then process the Medicare rebate on the spot for you ensuring a portion of those fees return to your linked bank account usually on the spot or within 1 business day.
You can review all our Fees by clicking here.
Our Practice may also require you to pay for any additional dressings, vaccinations, and procedures.
$20 Surcharge applies for any procedures for both Medicare/Non-Medicare Card Holders during after hours.
Failure to Attend without notice (DNA):
GP Doctor Appointments
As a courtesy, if you are unable to attend (in person or telehealth), please give our practice a call on 02 9587 8000 at least 24 hours in advance and let us know (2 hours at the minimum for unexpected circumstances), or alternatively cancel or reschedule your appointment using our online booking system if you booked online. This can be done via your appointment confirmation email. This is to allow other patients the ability to book your slot especially when demand is high and very few bookings are available.
If you do not call us, the following will occur:
1st non attendance - no charge.
2nd non attendance - $50 fee before you are allowed to book an appointment again, otherwise you will only be treated as a 'walk-in' of which fees are listed on this page. Please note: Failure to attend a long appointment is considered as 2 non attendances.
Allied Health/Specialists Appointments
All appointments require at least 24 hours prior confirmation. You will receive a text message or email to confirm 72 hours prior (if you have opted out of our reminders system, the onus is on the patient to ensure they confirm).
If you fail to attend, fees are the following:
$50
Once this fee is paid, you will be allowed to resume booking appointments.
After Hours from time of closing until 11pm on weeknights
We close 9pm on most weeknights already, however we have a few GPs who are available during from the time of closing until 11pm on weeknights for private telephone consults ($150).
After Hours Care Provider
When the clinic is closed and a Practitioner is unreachable, you may call 13SICK (13 74 25) to receive care from a GP who conducts home visits. In case of something that is an Emergency or Life Threatening, please call '000'.
Telehealth Appointments:
Doctors here only Bulk Bill Telehealth Consults (Phone or Video) if you meet the following criteria:
- Pensioner/Health Care card/DVA Card / persons under 16 years of age before 6pm on weekdays.
- Attended the clinic once in the last 12 months face to face.
Otherwise, Telehealth consults are privately billed before 6pm on weekdays, or after hours and can only be booked online as prepayment is taken at the time of booking. These fees are non refundable. Medicare rebates are eligible only for those who have attended face-to-face within a 12 months period.
Blood Test Results:
Non-Medicare Patients returning for blood test results are subject to our non-medicare consultation fees.
For non-medicare visits that involve complex care, billing is at Doctor's Discretion, please see the receptionist on duty for further information.
Receptionists and Nursing staff are unable to discuss your results with you over the phone. You must make a booking with a GP to be able to discuss your results. We are also unable to give you your results without you consulting with a GP, or you may ask another Doctor to call the Lab and get a copy of those results if you are going elsewhere.
Allied Health
Allied health services can/may incur fees please check at reception before booking an appointment, or check our Practice Billing Policy online.
Transfer of Medical Records to Another Practice:
We must receive a Transfer of Medical Records request on the letterhead of the business requesting it. Each request must be signed by the patient and any family members also requested, over 16.
For a general Health Summary (usually sufficient), there is no charge.
For a more detailed file:
$35 Admin Fee applies per patient. These will be sent electronically in a format which can be read by medical software. It is vital the practice you are transferring to has an email address and that is provided to us correctly. Once emailed, the file will be available for 30 days due to security reasons.
The second option is to have it put on USB (in medical software format) and collected by the patient, which costs $60.
The fees must be paid upfront.
These are usually available within 7 business days from the time the request is made but can be delayed due to a backlog of admin.
We do not print out records as it is impracticable nor do we send via mail.
If the transfer request is from a legal firm or Insurance, a custom fee will apply based on what is required and an invoice will be forwarded accordingly.
Surgical procedures:
These may incur a fee (varies) at the doctor's discretion, please check with the doctor or receptionist for further information. This is due to utilising disposable surgical equipment to meet accreditation standards and patient safety, and usually come at a cost to the practice.
Results, Referrals and Script Renewals
The policy of all the Doctors is that NO results are given over the phone (unless telehealth), nor will our receptionists be taking any requests for referrals or script renewals. In order to obtain any of the above, a follow up appointment MUST be made with your GP.
Routine pathology results can usually be had within a few days, and 24 hours for Urgent tests, to be processed. Due to the high number of results and the demand on our Doctors time, patients will only be contacted if results require further action.
Interpreter Services
If you or your family require an interpreter, one may be organised for you. Please let us know when you ring to make your appointment. Alternatively, you can contact the Translating and Interpreting Service (TIS) on 131 450 directly.
Reminder system:
Our Doctors are committed to providing continuing and preventative care. We operate a reminder system for preventative health services, as well as courtesy calls, the day before your appointment to remind our patients.
If you do not wish to be part of this system, please advise reception staff.
We would appreciate you contacting us earlier, if you need to cancel an appointment, as this allows us the opportunity to re-schedule for other patients.
If you choose to opt out of the system, you will not receive text message reminders/recalls for any results that are non-urgent. It will then become the responsibility of the patient to ensure they do appropriate follow up if needed. For urgent results, we always make a phone call.
Allied Health Cancellation/No Show Policy
Allied Health staff (Eg. Psychologist, Physiotherapist, Dietitian, Podiatrist) are Bulk Billing for eligible patients.
Due to the distance Allied Health travel from and the numerous patients that wish to see them, a Cancellation/No Show Policy applies. This means you may be asked to provide Billing details upon making an appointment with our Allied Health Staff and authorise MedFirst Medical Centre to deduct a $50 cancellation fee if less than 24 hours notice is given from the time of your appointment that you are unable to make it, or if you do not show for your appointment. To re-schedule with the appropriate notice time or to cancel, please contact us on 02 9587 8000.
Some Allied Health may charge an additional fee for each visit.
Suggestions, Complaints and Feedback:
If you have any concerns, complaints or suggestions about any aspect of our service we would appreciate hearing about them, as we take such matters seriously, you can do so by:
Phoning our Practice Manager on 02 9587 8000.
Using the enquiry form on our website at medfirst.com.au or clicking here.
Completing a feedback & suggestions form, located on our front counter.
Email us at info@medfirst.com.au
If you have a complaint against a Medical Practitioner, you can contact the Health Care Complaints Commission (HCCC).
T: 02 9219 7444
Marketing Messages
We may use your email and mobile number to keep you up to date with informative information about our clinic (such as availability of flu vaccines, new GPs, and general health information). To opt out, simply let us know at reception or by responding to our texts or unsubscribing from our emails.
Contacting your doctor:
Patients are encouraged to make an appointment to speak with their doctor. We accept appointments and walk-ins.
Appointments are usually made at 10 minute intervals and may go longer at the doctor's discretion as patients may require additional time. Emergencies will be given priority, and our reception staff will attempt to contact you if there is any unforeseen delay.
For certain circumstances, patients may leave a phone message, and where appropriate the doctor will return the call. Alternatively, a practice staff member may call to advise you, if the doctor wishes to see you via appointment. Urgent calls will be put through to your doctor wherever possible.
Management of Personal Health information and Privacy:
MedFirst and its employees are committed to your privacy and the confidentiality of your medical information. All patient consultation and medical records are kept strictly confidential and therefore not disclosed to any outside party without your written authorisation. Attending MedFirst, you consent to Internal review of records that may be conducted by Management including handling of complaints (in person, email, or google) to achieve a satisfactory outcome and ensure better health services. Policies and procedures of MedFirst have been designed in compliance with the Australian Privacy Principles (APP) of the Privacy Act 1988, available at www.privacy.gov.au/health
Email and usage of our online boooking system
Patients who request files by email understand that email is not secure and agree to its associated risks. Our online booking system, new patient form online, all provide information to the clinic to treat you better.
Our email service is only for general enquiries or for outgoing correspondence. Please book online with a GP for anything else.
Patients requesting documents to be printed for their consult will have a $10 admin fee applied for up to 10 pages, with $1 per page thereafter. We advise you print your materials at home or elsewhere.
Violence/Abusive/Aggressive Behaviour Policy:
MedFirst operates a ZERO tolerance Policy with regard to violent/abusive behaviour. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients.
If a patient is violent or abusive, they will be warned to STOP their behaviour. If they persist, we may exercise our right to take action and have them removed from the practice, and from our database.
The Practice is covered by CCTV with direct links to the police, silent alarm triggers and other security measures for the safety of everyone at the premises.
Please note that Doctors and the practice have the legal right to refuse to see a patient any further in these circumstances and also if they believe the treatment they recommend are of differing views with the patient with no outcome to be achieved mutually.
After-hours care
For emergencies: dial "000" immediately, and for standard GP visits after-hours please call 13SICK ( 13 7425 ) and let them know you attend our practice.
Home Visits
Our Practice offers home visits to our regular patients who have special needs. Due to the time required, these will be charged at $400/hour for a radius of 2km, minimum 1 hour period payable upfront. The rate calculated includes travel time to the location.
Accredited Practice
Copyright © 2023 MedFirst Medical Centre Hurstville - GP Doctors - All Rights Reserved.
Please note: GP Doctors reside as Tenants at MedFirst and therefore set their own fees and timings which are subject to change without notice
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