Practice Information Sheet
MedFirst Medical Centre
Shop 6, 37-43 Forest Road, Hurstville NSW 2220
Tel: 02 9587 8000 | Fax: 02 9587 5188
Email: info@medfirst.com.au
Hours: Please check here
Please find additional general information regarding our Practice and its services.
Billing Principles:
Our practice is a bulk billing practice. Patients without a Medicare card will be required to pay a fee. Payment is expected at the time of consultation, as we have facilities for EFTPOS, Mastercard and Visa.
Non-Medicare Consultation Fees
Standard Consultation (level A): $60
Standard Consultation (level B): $80
Long Consultation (level C): $100
Pro-Longed Consultation (level D): $120
Weekends and Public Holidays: Additional $20 charge applies for non Medicare Card holders. It also applies for any procedures. Appointments after 6pm will also incur an extra $20 fee for Non Medicare Card Holders Only.
Telehealth Appointments:
We will only Bulk Bill Telehealth Consults (Phone or Video) if you meet the following criteria:
Attended the clinic once in the last 12 months, AND one of the following:
- COVID Symptoms (Flu/Fever/Cough/Sore Throat)
- Awaiting COVID Result
- Self Isolating
- 60 Years Old and Over
- 5 Years of age and under
- Pregnant
- Chronic Condition (Heart Disease, Cancer, Diabetes, Asthma, etc.).
Otherwise, Telehealth consults are privately billed at $55 and can only be booked online as prepayment is taken at the time of booking. These fees are non refundable.
All eligible face to face Consults are bulk billed for Medicare card holders.
Blood Test Results:
Non-Medicare Patients returning for blood test results are subject to our non-medicare consultation fees.
For non-medicare visits that involve complex care, billing is at Doctor's Discretion, please see the receptionist on duty for further information.
Allied health services can/may incur fees please check at reception before booking an appointment.
Transfer of Medical Records to Another Practice:
We must received a Transfer of Medical Records request on the letterhead of the business requesting it. Each request must be signed by the patient and any family members also requested, over 16.
$25 Admin Fee applies per patient.
Two options are available. We can either put on USB or send a general health summary via fax. We do not print out medical record files.
The fee must first be paid in person.
If you wish to have your whole record put on USB (Can only be read by medical software), a USB must be provided of at least 8GB in size.
The general turn around time is usually 5 business days.
If the transfer request is from a legal firm or Insurance, a custom fee will apply based on what is required and an invoice will be forwarded accordingly.
Surgical procedures:
These may incur a fee (varies) at the doctor's discretion, please check with the doctor or receptionist for further information. This is due to utilising disposable surgical equipment to meet accreditation standards and patient safety, and usually come at a cost to the practice.
Results, Referrals and Script Renewals
Our practice policy is that NO results are given over the phone (unless telehealth), nor will our receptionists be taking any requests for referrals or script renewals. In order to obtain any of the above, a follow up appointment MUST be made with your GP.
Routine pathology results can usually be had within a few days, and 24 hours for Urgent tests, to be processed. Due to the high number of results and the demand on our Doctors time, patients will only be contacted if results require further action.
Interpreter Services
If you or your family require an interpreter, one may be organised for you. Please let us know when you ring to make your appointment. Alternatively, you can contact the Translating and Interpreting Service (TIS) on 131 450 directly.
Reminder system:
Our practice is committed to providing continuing and preventative care. We operate a reminder system for preventative health services, as well as courtesy calls, the day before your appointment to remind our patients.
If you do not wish to be part of this system, please advise reception staff.
We would appreciate you contacting us earlier, if you need to cancel an appointment, as this allows us the opportunity to re-schedule for other patients.
Allied Health Cancellation/No Show Policy
MedFirst Medical Centre's Allied Health staff (Eg. Psychologist, Physiotherapist, Dietitian, Podiatrist) are Bulk Billing for eligible patients.
Due to the distance our Allied Health travel from and the numerous patients that wish to see them, a Cancellation/No Show Policy applies. This means you may be asked to provide Billing details upon making an appointment with our Allied Health Staff and authorise MedFirst Medical Centre to deduct a $50 cancellation fee if less than 24 hours notice is given from the time of your appointment that you are unable to make it, or if you do not show for your appointment. To re-schedule with the appropriate notice time or to cancel, please contact us on 02 9587 8000.
Some Allied Health may charge an additional fee for each visit.
Suggestions, Complaints and Feedback:
If you have any concerns, complaints or suggestions about any aspect of our service we would appreciate hearing about them, as we take such matters seriously, you can do so by:
Phoning our Practice Manager on 02 9587 8000.
Using the enquiry form on our website at medfirst.com.au or clicking here.
Completing a feedback & suggestions form, located on our front counter.
Email us at info@medfirst.com.au
If you have a complaint against a Medical Practitioner, you can contact the Health Care Complaints Commission (HCCC).
T: 02 9219 7444
Marketing Messages
We may use your email and mobile number to keep you up to date with informative information about our clinic (such as availability of flu vaccines, new GPs, and general health information). To opt out, simply let us know at reception or by responding to our texts or unsubscribing from our emails.
Contacting your doctor:
Patients are encouraged to make an appointment to speak with their doctor. We accept appointments and walk-ins.
Appointments are usually made at 10 minute intervals and may go longer at the doctor's discretion as patients may require additional time. Emergencies will be given priority, and our reception staff will attempt to contact you if there is any unforeseen delay.
For certain circumstances, patients may leave a phone message, and where appropriate the doctor will return the call. Alternatively, a practice staff member may call to advise you, if the doctor wishes to see you via appointment. Urgent calls will be put through to your doctor wherever possible.
Management of Personal Health information and Privacy:
MedFirst and its employees are committed to your privacy and the confidentiality of your medical information. All patient consultation and medical records are kept strictly confidential and therefore not disclosed to any outside party without your written authorisation. Policies and procedures of MedFirst have been designed in compliance with the Australian Privacy Principles (APP) of the Privacy Act 1988, available at www.privacy.gov.au/health
Email and usage of our online boooking system
Patients who request files by email understand that email is not secure and agree to its associated risks. Our online booking system, new patient form online, all provide information to the clinic to treat you better.
Violence/Abusive/Aggressive Behaviour Policy:
MedFirst operates a ZERO tolerance Policy with regard to violent/abusive behaviour. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients.
If a patient is violent or abusive, they will be warned to STOP their behaviour. If they persist, we may exercise our right to take action and have them removed from the practice, and from our database.
The Practice is covered by CCTV with direct links to the police, silent alarm triggers and other security measures for the safety of everyone at the premises.
Please note that Doctors and the practice have the legal right to refuse to see a patient any further in these circumstances and also if they believe the treatment they recommend are of differing views with the patient with no outcome to be achieved mutually.
After-hours care
For emergencies: dial "000" immediately, and for standard GP visits after-hours please call 13SICK ( 13 7425 ) and let them know you attend our practice.
Home Visits
Our Practice offers home visits to our regular patients who have special needs. Due to the time required, these will be charged at $400/hour for a radius of 2km, minimum 1 hour period payable upfront. The rate calculated includes travel time to the location.
Accredited Practice
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